FeetUp: Damaged or Defective Item on Arrival

Modified on Thu, 4 Jun at 5:08 AM

If your FeetUp Trainer or any of its contents arrived damaged or defective, please contact us at help@feetup.com with the following:

Photos of the damaged item
Photos of the shipping box
A description of the issue

This helps us assess the situation quickly and find the best solution for you. Depending on the nature of the damage, we will either send a replacement or provide a return label and ship a new unit once we receive the defective one back.

Contents checklist

If you're unsure whether anything is missing or damaged, here is a full list of what should be in the box:

1 x FeetUp Practitioner's Manual
1 x Asanas Poster
1 x Cushion
2 x Frames
2 x Crossbars
1 x Assembly Kit
1 x Set of Coasters

For any questions, reach out at help@feetup.com.