If your order hasn't shipped yet, you can request a cancellation and receive a full refund.
The fastest way is online: log in to your account at flexbuddy.com (or open your order status page from your order confirmation email) and select "Request cancellation". This option is available as long as your items haven't been shipped.
You can also contact us at hello@flexbuddy.com with your order number and your cancellation request — but act quickly, as orders are usually handed to the warehouse shortly after being placed.
Every cancellation request is reviewed by our team before the refund is processed. You will receive a confirmation once it's done. If your order has already shipped by the time we review your request, we'll let you know — you can then use the standard return process once the package arrives.
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